Refund Policy

01How billing works

All subscriptions are processed by Whop on our behalf. When you subscribe you choose monthly, quarterly, or annual billing. Whop charges your payment method automatically at the start of each billing period until you cancel.

02How to cancel

You can cancel your subscription at any time through your Whop dashboard:

1. Sign in at whop.com with the email you used to subscribe.
2. Open your subscriptions and find your forma.fx plan.
3. Click cancel. The system will confirm the date your access ends.

Cancellation stops all future charges. You keep access to the briefings, modules, and community until the end of the current billing period you have already paid for.

03When you can request a refund

Because our service is digital and access is granted immediately, refunds are limited. A refund will be considered in the following situations:

• Duplicate or accidental charge. If Whop has charged you twice for the same billing period, or if you were charged by mistake (for example, immediately after attempting to cancel), email us within thirty days and we will refund the duplicate or mistaken charge in full.
• Service unavailable. If the service was materially unavailable for an extended period through our fault, we will issue a pro rata refund or service credit for the affected period.
• Technical inability to access. If you paid but were unable to access the service due to a technical issue on our side that we were unable to resolve within a reasonable time, contact us and we will refund the affected period.

04What is not refundable

Outside of the situations above, the following are non refundable:

• billing periods that have already elapsed;
• subscriptions where the briefings, modules, or community have already been accessed during the current billing period;
• subscriptions terminated by us for a violation of the Terms of Service, including sharing of access, public posting of paid content, or community abuse;
• partial refunds for unused time on monthly plans;
• refunds based on dissatisfaction with trading results (we are an educational service and make no guarantee of trading outcomes; see our Risk Disclosure).

05How to request a refund

Email contact@formafx.co with:

• the email address you used to subscribe;
• the date of the charge in question;
• a short description of the reason for your request.

We respond to refund requests within five business days. If approved, the refund is issued through Whop to the original payment method and typically appears within seven to ten business days, depending on your bank.

06Chargebacks

If you have a problem with a charge, please email us first. We will almost always resolve the issue faster than your bank can. Filing a chargeback without first contacting us may result in the immediate termination of your account, loss of access to all content, and a permanent ban from re subscribing. Both we and Whop dispute fraudulent or unjustified chargebacks.

07Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify active subscribers by email or through a notice in the community at least fourteen days before the change takes effect.

08Contact

Questions about a charge or a refund? Email contact@formafx.co.